Shipping policy

Shipping Policy

Thank you for visiting and shopping at Vibe Nexus. Following are the terms and conditions that constitute our Shipping Policy. [1]
1. Order Processing Time
  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped. [1]
2. Shipment Estimates & Delivery Times
We source our products globally to bring you the best quality and prices. Because of this, our shipping times are divided into two phases:
  • Processing Time: 1–3 business days (Quality check, packaging, and dispatch).
  • Estimated Shipping Time: Standard shipping typically takes 7 to 15 business days to arrive after dispatch, depending on your location. [1, 2]
Please note: Delivery times are estimates and not guaranteed. Delays can occasionally occur due to customs processing or courier delays. [1]
3. Shipping Rates
  • We are proud to offer FREE Standard Shipping on all orders across our store! There is no minimum purchase required. [1]
4. Shipment Tracking
  • Once your package is shipped, we will send you a confirmation email containing your Tracking Number and a link to track your order.
  • Tracking information usually updates within 2 to 5 business days after shipment. [1, 2]
5. Customs, Duties, and Taxes
  • Vibe Nexus is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.). [1, 2]
6. Lost or Damaged Packages
  • If your order arrives damaged, please take a photo and contact us immediately at vibenexus.support@gmail.com within 48 hours of delivery, and we will arrange a replacement or refund.
  • If your tracking hasn't updated for more than 10 business days, please reach out to us so we can investigate it with the carrier. [1]